Responsible Gaming — Play Smart, Stay in Control at mmbd

At mmbd, the minimum legal age to participate in any form of real-money gambling is 18 years. This applies without exception to all services offered on the platform, including cricket betting, live casino games, slots, table games, and all promotional offers. We take our age restriction obligations seriously and apply a multi-layered verification process to confirm the age and identity of every player.

How We Verify Your Age

Upon registration, all players are required to submit a valid government-issued identity document. Acceptable documents for Bangladeshi players include:

• National Identity Card (NID) — the primary accepted document for Bangladeshi residents
• Passport — acceptable for both Bangladeshi nationals and international players
• Bangladesh Driving Licence — accepted as a secondary supporting document

In addition to the document itself, players may be asked to provide a selfie holding their ID, or to submit a recent proof of address. Our verification team reviews all submitted documents within 24 hours. During this period, deposit and withdrawal functionality may be restricted.

If there is any reasonable doubt about a player's age at any stage — including after the initial verification — mmbd reserves the right to suspend the account and request additional documentation. Any winnings accumulated by an underage player will not be paid out, and the matter may be referred to the relevant authorities.

Gambling is a popular form of entertainment for millions of people in Bangladesh and around the world, and for most players it remains exactly that — entertainment. However, for some individuals, gambling can develop into a pattern of behaviour that causes real harm to their finances, relationships, and mental wellbeing. Recognising the warning signs early is the most important step toward regaining control.

mmbd encourages all players to be honest with themselves about how gambling fits into their life. The following are recognised behavioural indicators that gambling may be becoming problematic:

• Spending more money on gambling than you originally planned or can comfortably afford to lose
• Gambling to try to recover ("chase") previous losses, often leading to escalating wager sizes
• Feeling anxious, irritable, or restless when you are unable to gamble or when you try to cut down
• Neglecting work, studies, family responsibilities, or personal relationships due to time spent gambling
• Borrowing money, selling possessions, or using credit to fund gambling activity
• Hiding the extent of your gambling from family members or close friends
• Gambling during times of personal stress, depression, loneliness, or grief as a coping mechanism
• Continuing to gamble despite knowing it is causing financial or emotional harm to yourself or others

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to make use of the responsible gaming tools available in your mmbd account, and to consider speaking with a professional counsellor or support service.

The following questions are designed to help you reflect honestly on your gambling habits. Answer each question as truthfully as possible. If you answer "yes" to three or more questions, we recommend taking immediate action by using our responsible gaming tools or contacting our support team.

mmbd provides a comprehensive suite of responsible gaming controls that are accessible directly from your account settings. These tools are designed to put you firmly in control of your gambling activity. All limit changes that reduce your current limits take effect immediately. Increases to limits are subject to a 48-hour cooling-off period to protect against impulsive decisions made during active play.

How to Access These Tools

Self-exclusion is the most decisive responsible gaming tool available at mmbd. It is designed for players who have concluded that they need a complete break from gambling — not just a temporary pause, but a firm, enforced restriction. mmbd takes self-exclusion requests with the utmost seriousness and processes all requests within one business hour of receipt.

Types of Self-Exclusion at mmbd

mmbd offers two forms of self-exclusion to suit different circumstances:

• Fixed-term self-exclusion: Choose a defined exclusion period of 6 months, 1 year, 2 years, or 5 years. During this period, your account is fully suspended, deposits and withdrawals are blocked, and all marketing communications are ceased. At the end of the exclusion period, a mandatory 7-day cooling-off period applies before reactivation can be requested.
• Indefinite self-exclusion: Your account is permanently closed with no set reactivation date. To request reactivation after a minimum of 6 months, you must submit a written request to [email protected] and complete a review process, including confirmation that you have sought appropriate support for problem gambling.

What Happens During Self-Exclusion

• Your mmbd account is immediately suspended and you are logged out of all active sessions
• All deposit methods linked to your account are disabled for the exclusion period
• Any pending withdrawal of funds already in your account will be processed and returned to your registered payment method (bKash, Nagad, Rocket, or bank account)
• You will be removed from all mmbd marketing lists and will not receive any promotional communications
• mmbd will take reasonable steps to ensure you cannot create a new account during the exclusion period by cross-referencing registration details

How to Request Self-Exclusion

Self-exclusion can be initiated in two ways: directly through the Responsible Gaming section of your account settings, or by emailing [email protected] with the subject line "Self-Exclusion Request" and specifying the duration you require. Our team will confirm the exclusion in writing within one business hour.

mmbd is an adults-only platform. No person under the age of 18 is permitted to access, register, or participate in any activity on mmbd under any circumstances. We rely not only on our own verification procedures but also on the cooperation of parents and guardians to prevent minors from accessing online gambling services.

Parental Controls

If you share a device — computer, smartphone, or tablet — with children or young people under 18, we strongly recommend that you take the following precautions:

• Never save your mmbd login credentials in your browser or in a password manager accessible to minors
• Always log out of your mmbd account after each session rather than leaving it open in a browser tab
• Consider installing a parental control application such as Net Nanny, Kaspersky Safe Kids, or similar software that can be used to restrict access to gambling websites on shared devices
• Keep your device PIN, password, or biometric lock active and do not share access credentials with children
• Store any physical payment cards or mobile banking apps used to fund your mmbd account securely and out of reach of minors

Reporting Underage Access

If you suspect that a minor has accessed the mmbd platform — whether using your account or by creating their own — please report this immediately to [email protected]. mmbd will investigate the matter promptly, suspend the account in question, and cooperate fully with any related safeguarding inquiry.

If you believe your gambling has become a problem — or if a friend or family member has expressed concern about your gambling behaviour — it is important to seek support sooner rather than later. Problem gambling is a recognised condition and there is no shame in asking for help. Early intervention consistently leads to better outcomes.

Practical Steps to Regain Control

Beyond using mmbd's in-platform tools, the following practical steps can help you manage and reduce gambling-related harm:

• Talk to someone you trust — sharing your concerns with a family member, friend, or colleague can relieve pressure and open the door to practical support
• Set a personal budget — treat any gambling expenditure the same way you would any other discretionary expense and stick to a monthly limit you can genuinely afford
• Take regular breaks — use the mmbd session time limit and reality check tools to ensure you step away from the platform at regular intervals
• Avoid gambling when stressed or emotional — gambling is not a healthy coping mechanism for anxiety, depression, relationship difficulties, or financial pressure
• Keep gambling in perspective — the house edge means that over time, the platform will always be profitable; gambling should be approached as paid entertainment, not as a source of income
• Seek professional counselling — speaking with a trained therapist or counsellor who specialises in behavioural addictions can be highly effective for persistent gambling problems

Financial Recovery

If gambling has caused financial difficulty, consider speaking with a financial adviser about debt management options. Setting up a separate bank account or bKash wallet specifically for personal expenses — distinct from any payment method linked to your mmbd account — can help create a practical barrier between essential funds and discretionary gambling money.

Responsible gaming is not a legal checkbox for mmbd — it is a core part of how we think about our platform and our relationship with the players who use it. We recognise that we operate in a market where gambling regulation is evolving, and we hold ourselves to a high standard of player protection regardless of the specific regulatory requirements that apply at any given time.

Our responsible gaming programme rests on four pillars: prevention through age verification and player education, protection through robust limit-setting and self-exclusion tools, early intervention through account monitoring and proactive outreach, and support through a dedicated, always-available responsible gaming contact channel.

mmbd's internal compliance team reviews player account activity for patterns consistent with problem gambling — such as rapidly escalating deposit sizes, extended uninterrupted sessions, or frequent loss-chasing behaviour. Where such patterns are identified, our team may reach out proactively to check in with the player and offer information about available support tools. We will never pressure a player to continue gambling or offer promotional incentives specifically designed to bring a problem gambler back to the platform.

We are committed to continuous improvement of our responsible gaming programme. Player feedback is actively welcomed — if you have a suggestion for how mmbd can better support safe play, please contact us at [email protected].